- Observation: describe the facts (what your are seeing, reading) without
evaluating them.
3 replies
- Express how this impacted you personally. Do not talk about how others might
be impacted, or generalize impact.
- Describe what you need instead, what would help you. Again, no
generalization.
- Als for a specific, concrete action which would help to achieve what you
described in 3. This inverses the feedback from being a request/command to a
call for help. This is very powerful!