A static archive of Markus Tacker's tweets. Follow me on Mastodon: @[email protected].
I always say that I'd love to have more software problems, because they are easy
to fix. But people problems is what I have to deal with.
And in the past I invested very few time in educating myself on collaboration
and communication. I want us to change this.
Here are some techniques and frameworks (yeah, don't we love us some nice
frameworks) I hope we can look into and adopt them, or even extend on them like
we do for developing software.
Because as with software frameworks, communication frameworks should prevent us
from doing the same mistakes over and over again and have best practices at hand
which will let us achieve our goals faster.
The premise of this talk is to give the listener then an overview over these
frameworks, and this is where I now need your input. Does this resonate with
you? Would you be interested in hearing this talk?
I will keep on collecting more and turn this into the second part of this talk.
One things I am practicing for a while is Non-violent communication:
https://en.wikipedia.org/wiki/Nonviolent_Communication
It works very well for me in that it gives me a process to dissect communication
and try to find the true message, which might be wrapped in emotions and hard to
get initially.
But this is (at least how I practice it) a passive method, where I do the
analysis and do not go in an exchange with the other person about the way they
communicate. Maybe a little subtle when I mirror their request back to create a
better shared understanding.
Typically here, I did not have a formal training in it but discovered it on my
own a few years ago. So it would be interesting to learn if there are developers
out there hat received training, and how that went for them.
I also know about The 5 Love Languages (5LL,
https://en.wikipedia.org/wiki/The_Five_Love_Languages), which were introduced
to my by my friend @rinkkasatiainen.
Since most people work for some kind of affirmation 5LL gives a good model about
the different ways humans are receptive for gratification and it is important as
a collaborator to understand what drives them and how I can give them the
feeling that I value their work.
The four-ears-model is a valuable complement to the earlier mentioned
Non-violent communication, since it also models a message as a composite of
various aspects, and it helps to identify and separates the different aspects
the were amalgamated by the sender of a message.
https://en.wikipedia.org/wiki/Four-sides_model
For me it's helpful to identify these aspects in order to better understand the
true meaning of a message.
A few years ago I took the time to read The Core Protocols
(https://liveingreatness.com/core-protocols/) but for me they are (like
Holacracy, https://www.holacracy.org/) are very regimented approach to human
interaction which works for some, but in my experience requires a lot of
discipline.
In my experience as an organizational coach these systems do not work well with
heterogeneous teams where you gradually change something, it's hard to explain
to an "outsider" why this makes sense and it can actually feel inhuman.
It is however fascination source material to look into because it highlights
very explicitly communication issues and how to deal with them.
@pcalcado recently published an article about
communication which is puts a spotlight on the aspect of discussion and decision
making (one common source for conflict and often a time where power dynamics
become painfully visible):
http://philcalcado.com/2018/11/19/a_structured_rfc_process.html
I guess the second part needs more GIFs. Nevertheless, I think it could be a
valuable contribution to a conference to look into more of these ideas about
collaboration and communication and make them available in a collection.
What do you think?
One point I want to stress on the talk is this:
We developers happily pay (money, time) for getting up to speed on tech topics.
We don't do this for communicatio/collaboration skills.
And this is not because companies don't offer this. They rarely offer structured
tech training either.
Adding another method I find useful:
@ldavidmarquet's ladder of leadership is a
really powerful concept which describes "angles of freedom" in a collaborative
relationship. What's great with it is that it's a gradual system and makes the
implicit explicit. https://youtu.be/-sri5wyth4I
Here are some resources that seem worth checking out:
https://compassionatecoding.com/ by
@aprilwensel The course about 20 emotional
skills: https://www.theschooloflife.com/business/ Emotions: a Philosophical
Introduction https://www.coursera.org/learn/emotions
... and I definitely have to start listening to
@SoftSkillsEng: the weekly advice podcast
for developers.
Adding it here as a great training option:
https://twitter.com/skillsmatter/status/1127483575971000320?s=19
It looks like this book will be a good read for this topic:
https://www.goodreads.com/book/show/541132.Punished_by_Rewards?ac=1&from_search=true
How you expect your knowledge as a developer to grow vs. how it really is: