A static archive of Markus Tacker's tweets. Follow me on Mastodon: @[email protected].
Hei @klm (and other airlines), we live in the age of fanatical customer service,
so here is what I expect today from an awesome airline when my baggage is
delayed:
The moment my flight departs you know already if my baggage did not make it. In
that case how about this: >
Send me a text right away, so I don't need to way at the baggage claim to
discover after a substantial amount of time, that my baggage did not make it.
In that text, prefill my lost baggage report with what you know about me. >
Ideally this defaults to: "We will deliver you bag to your hotel as soon as
possible."
All this can be automated and reduces my wait time (which has a exponential
effect on my satisfaction), reduces costs for you, since I don't have to speak
to a service desk.
Win-win!