@UberGeekGirl
@NativeWired I agree, the 5Ys technique is
not to be followed verbatim and as the only method. I think this article from
your link explains it quite nicely:
https://www.linkedin.com/pulse/all-you-have-do-ask-why-five-times-nope-mark-graban
My point was that the main assumption in the 5Ys method is that the first answer
rarely the right one. >